Production software keeps breaking and it will only get worse — Anish Agarwal, Traversal.ai
Jul 10, 2025 · 18:13
Anish Agarwal and Matthew Schoenbauer of Traversal.ai argue that as AI writes more code, production troubleshooting will become vastly harder, requiring a new approach combining causal machine learning, reasoning models, and agentic swarms to autonomously resolve incidents in minutes. They explain that traditional AI ops generates too many false positives, LLMs can't handle petabyte-scale data, and simple agents depend on deprecated runbooks. Their Traversal AI orchestrates thousands of parallel agentic tool calls to sift through trillions of logs and metrics, identifying root causes and citing observability data. A case study with DigitalOcean shows a 40% reduction in mean time to resolution (MTTR), with the system delivering findings in about five minutes. The episode details how this approach turns frantic incident Slack channels into autonomous, cited root-cause analysis, freeing engineers to focus on system design.
