Cohere: Building enterprise LLM agents that work (Shaan Desai)
Feb 22, 2025 · 18:29
Shaan Desai, a machine learning engineer at Cohere, presents key strategies for building enterprise LLM agents that are scalable, safe, and seamless. He recommends using native or LangGraph frameworks for high observability in large-scale agents, while CrewAI or AutoGen suit quick proofs of concept. Core insights include starting with a single LLM and a handful of tools, simplifying tool specifications with clear descriptions and sharp examples, and caching chat history to prevent hallucinations beyond 20 turns. For multi-agent setups, the router needs clear routing instructions for edge cases, and sub-agents should be constrained to independent tasks. Safety is paramount, with human-in-the-loop triggered before or after tool calls based on codified rules. Evaluation uses a golden set of ground truth queries, expected tool calls, and outputs. Failure mitigation ranges from prompt engineering for low-severity issues to targeted annotation datasets for 10–20% failure rates and synthetic data fine-tuning for high failure rates. Cohere packages these learnings into NORTH, a single container deployment with RAG, vector DBs, and connectivity to Gmail, Outlook, Drive, and Slack,…
