The missing pieces of workflow automation — Shirsha Chaudhuri, Thomson Reuters Labs
Apr 23, 2025 · 14:37
Shirsha Chaudhuri, head of co-innovation at Thomson Reuters Labs, identifies eight missing pieces preventing true AI workflow automation in the enterprise. She argues that while 71% of Fortune 500 companies still run mainframes and 68% of IT production workloads remain on mainframe, current agentic efforts lack connectors to bridge legacy systems, standardized agent architectures, and reliable ROI metrics. She highlights the need for domain experts to reimagine processes alongside AI practitioners, collaborative UX design, and AI governance that translates ethics into agent architecture. Control balance between deterministic and agent-driven steps remains unresolved, and the fast-evolving agent lifecycle lacks a clear update strategy. Drawing from Thomson Reuters' own journey—from a 2023 open AI arena through RAG and prompt engineering to 2024's agentic experiments—she calls for a reimagined workflow design rather than just task-level automation.
