How Building with AI Can Double the Throughput of Your Engineering Team — Brian Scanlan, Intercom
May 15, 2026 · 21:49
Brian Scanlan of Intercom explains how treating Claude Code like a new hire—onboarding it to a 15-year-old Rails monolith, writing skills for every recurring task, and connecting it to production systems—doubled engineering PR throughput in under a year. By going all in on one platform instead of letting everyone choose their own tool, Intercom achieved a 17.6% automatic PR approval rate with SOC 2 sign-off, and its CI infrastructure collapsed under the volume. The key principle: give agents problems, not tasks. Scanlan recounts a security incident where Claude automatically pulled files, ran analysis, and handed back next steps in two minutes using a skill he didn't know existed. The talk emphasizes that all engineering work—debugging, testing, planning—should be agent-first, and that companies must invest in platform-level adoption and continuous skill improvement.
