The Robots are coming for your job, and that's okay - Elmer Thomas and Maria Bermudez
Jun 3, 2025 · 8:57
Elmer Thomas and Maria Bermudez of Twilio's developer education team explain how they built six single-purpose AI agents to automate repetitive documentation tasks like editing, alt text generation, and jargon simplification, rather than replacing human writers. The agents, powered by GPT-4/01 and validated with tools like Veil Lint and CI tests, reduce hallucinations through layered human review. Maria demos the automated editor, SEO metadata generator, alt text generator, and jargon simplifier. The team’s playbook: identify a pain point, pick a repeatable task, and iterate with weekly user feedback.
