Agentic Workflows on Vertex AI: Rukma Sen
Feb 8, 2025 · 18:06
Google Cloud's Rukma Sen argues that AI agents are the essential bridge between generative models and users, and Vertex AI provides a platform to build and deploy them with enterprise-grade safety and flexibility. She defines agents as systems with a model (brain), tools (hands), and orchestration (nervous system), covering deterministic, generative, and hybrid types. For production reliability, she advocates multi-agent architectures, giving the example of a customer service system with dispatcher, expert, and supervisor agents—and a personal anecdote where a supervisor agent kept rejecting outputs. Use cases span customer support, employee HR, knowledge agents, and voice agents for drive-throughs. Vertex AI offers 150+ models (Google, Anthropic, LLaMA) and Agent Builder from no-code to full-code, with enterprise security and data privacy.
