Scaling AI Agents Without Breaking Reliability — Preeti Somal, Temporal
Jul 28, 2025 · 15:01
Preeti Somal, SVP of Engineering at Temporal, argues that the platform is the right choice for building reliable, scalable agentic AI applications. Temporal provides battle-tested orchestration through workflow abstractions, handling state, retries, and failure transparency so developers can focus on business logic. She cites customers like Dust and Gorgias running AI agents on Temporal in production, achieving up to 6x faster feature delivery. The platform uses signals and queries for human interaction, stores full workflow history for debugging and compliance, and offers Temporal Cloud for managed scalability. Somal emphasizes that agents are complex distributed systems requiring robust orchestration, and Temporal’s decade of production use in mission-critical applications proves its reliability.
