OpenAI for VP's of AI + Advice for Building Agents
Mar 5, 2025 · 16:52
OpenAI's Toki Sherbakov and Prashant Mital explain how enterprises adopt AI through a three-phase journey: building an AI-enabled workforce with ChatGPT, automating operations with APIs, and infusing AI into end products. They detail a Morgan Stanley case study where retrieval methods improved an internal knowledge assistant's accuracy from 45% to 98%. The pair define agents as models with instructions, tools, and self-terminating execution loops, then share four field lessons: build with primitives before frameworks, start with a single purpose-built agent, graduate to a network of specialized agents with handoffs for complex tasks, and keep prompt instructions simple while running guardrails in parallel using fast models like GPT-4o mini for safety and reliability.
