Multi Agent AI and Network Knowledge Graphs for Change — Ola Mabadeje, Cisco
Aug 22, 2025 · 18:49
Ola Mabadeje from Cisco's Outshift presents a multi-agent AI system that combines network knowledge graphs with natural language interfaces to improve change management. The solution ingests data from ITSM tools like ServiceNow, uses five specialized agents built on an open framework (agency.org) to automate impact assessment, test planning, and execution within a digital twin. A fine-tuned query agent reduces token usage and latency when querying the ArangoDB knowledge graph, layered using OpenConfig schema. The demo shows agents collaborating to assess a firewall rule change, generate test cases, and run them on a synthetic network, attaching results back to the ticket. Early evaluations focus on extrinsic metrics tied to customer outcomes, with the knowledge graph and open agent framework as key building blocks for scalable network operations.
