Form factors for your new AI coworkers — Craig Wattrus, Flatfile
Aug 22, 2025 · 15:35
Craig Wattrus, AI design engineer at Flatfile, argues that designing AI interactions requires treating AI as a new coworker with distinct form factors — invisible, ambient, inline, and conversational — rather than traditional UI. He demonstrates how feeling the material by building tools like a 'chat tuner' to tune AI character shifts from helicopter-parenting to character coaching. Finding the grain involves designing tool UX where AI communicates visually, checks alignment, and hands back control. Courting emergence yields unexpected results: an agent combined two files without being asked and suggested the user contact HR for missing employee IDs. Looking forward, Wattrus explores auto-complete for data transformations, using LLMs to suggest fixes alongside human oversight.
