How to build Enterprise Aware Agents - Chau Tran, Glean
Jul 24, 2025 · 19:53
Chau Tran, a software engineer at Glean, contends that building enterprise-aware agents requires combining workflows and agents via workflow search instead of choosing one over the other. Workflows offer predictability for repetitive tasks, while agents bring open-ended flexibility for novel tasks. Their synergy lets workflows evaluate and train agents, and agents discover new workflows. For training, fine-tuning works well for generalized behaviors with stable data, while dynamic prompting with search excels at personalized tasks and rapid requirement changes—like building custom hardware versus writing software. Workflow search combines textual similarity with authoritativeness signals from knowledge graphs to pick the right workflow among many similar options.
