Snowflake

How Building with AI Can Double the Throughput of Your Engineering Team — Brian Scanlan, Intercom

May 15, 2026 · 21:49

Brian Scanlan of Intercom explains how treating Claude Code like a new hire—onboarding it to a 15-year-old Rails monolith, writing skills for every recurring task, and connecting it to production systems—doubled engineering PR throughput in under a year. By going all in on one platform instead of letting everyone choose their own tool, Intercom achieved a 17.6% automatic PR approval rate with SOC 2 sign-off, and its CI infrastructure collapsed under the volume. The key principle: give agents problems, not tasks. Scanlan recounts a security incident where Claude automatically pulled files, ran analysis, and handed back next steps in two minutes using a skill he didn't know existed. The talk emphasizes that all engineering work—debugging, testing, planning—should be agent-first, and that companies must invest in platform-level adoption and continuous skill improvement.

2025 is the Year of Evals! Just like 2024, and 2023, and … — John Dickerson, CEO Mozilla AI

Aug 6, 2025 · 19:14

John Dickerson, CEO of Mozilla AI and former co-founder of Arthur AI, argues that 2025 is finally the year for AI evaluation (evals) due to three converging forces: ChatGPT making AI tangible to the C-suite, enterprise budget freezes that funnelled funding into GenAI pet projects, and the rise of agentic systems acting autonomously. He traces how ML monitoring existed pre-2022 but lacked C-suite attention, with Jamie Dimon’s JPMC spending only $100 million on AI from 2017 to 2021. The ChatGPT launch on November 30, 2022, unlocked CEO discretionary budgets for GenAI, leading to 2023 science projects, 2024 production deployments, and 2025 scaling. Now, as agents reason and act, connecting evals to downstream business KPIs—risk mitigation, revenue gains—is a first-class discussion for CEOs, CFOs, CISOs, and CTOs. Dickerson notes that evaluation companies have shifted to multi-agent system monitoring, and while LLM-as-judge is popular, biases require human validation, with companies like Mercor hiring experts at $50–200/hour to lockstep multi-agent outputs.

The Rise of Open Models in the Enterprise — Amir Haghighat, Baseten

Jul 24, 2025 · 16:50

Amir Haghighat, CTO of Baseten, argues that enterprises are increasingly moving from closed frontier models like OpenAI and Anthropic toward open source models, driven by four specific cracks in the assumption that closed models will work indefinitely: quality for specialized tasks (e.g., medical document extraction), latency requirements (especially for voice), unit economics ballooning from agentic use cases where a single user action triggers 50 inference calls, and the desire for competitive differentiation. Drawing on conversations with over 100 enterprises, he explains that while most started with dedicated deployments on Azure/AWS for toying around in 2023, by 2024 about 40-50 had production use cases, and in 2025 the shift accelerated. However, adopting open models forces enterprises to build inference infrastructure, facing challenges like speculative decoding, prefix caching, guaranteeing four-nines reliability with hardware failures and VLM crashes, and scaling replicas—with one Fortune 50 soft drink company reporting an eight-minute spin-up time. Haghighat concludes by contrasting the simple API-call world with the complexities of mission-critical inference, where…

Forget RAG Pipelines—Build Production Ready Agents in 15 Mins: Nina Lopatina, Rajiv Shah, Contextual

Jun 27, 2025 · 1:15:43

Rajiv Shah, Nina Lopatina, and Matthew from Contextual AI demonstrate how developers can build production-ready RAG agents in minutes using Contextual AI's managed RAG platform, emphasizing that RAG should be treated as a managed service to avoid reinventing infrastructure. They walk through ingesting documents like NVIDIA financials and spurious correlation reports, then querying the agent with questions requiring quantitative reasoning across tables. The platform handles extraction, layout analysis, image captioning, hybrid retrieval, and a state-of-the-art reranker, capped by a grounded language model that avoids hallucinations and provides attribution. Evaluation is done via LM Unit, a model-as-judge that scores responses on criteria like accuracy and causation. The episode also shows integrating the agent with Claude Desktop via MCP and answers audience questions on pricing (consumption-based with a $25 credit), scalability, entitlements, HIPAA, and domain-specific language.

"Data readiness" is a Myth: Reliable AI with an Agentic Semantic Layer — Anushrut Gupta, PromptQL

Jun 27, 2025 · 17:02

Anushrut Gupta of PromptQL argues that 'data readiness' is a myth — perfect, clean data is unattainable — and instead advocates for an agentic semantic layer that learns from user corrections. He contrasts traditional approaches like manual semantic layers and knowledge graphs, which break as business definitions change, with PromptQL's design: a deterministic domain-specific language (PromptQL) that lets an LLM generate a plan executed by a runtime, avoiding hallucination. The system behaves like a new hire analyst: day zero it can handle messy tables (e.g., 'Morc, Plug, Zorp'), and through human guidance it self-improves — learning 47 business terms, mapping six systems, and discovering 12 calculation variants within 30 days. Gupta demonstrates a multi-step query across databases, Zendesk, and Stripe, with explainable steps and editable 'brain'; the AI achieves 100% accuracy on complex tasks for customers like a Fortune 500 food chain and a fintech company.

GraphRAG: The Marriage of Knowledge Graphs and RAG: Emil Eifrem

Aug 28, 2024 · 19:15

Emil Eifrem, Neo4j co-founder and CEO, argues that GraphRAG—combining knowledge graphs with vector search—significantly improves RAG application accuracy, ease of development, and explainability. Citing studies, he reports accuracy gains of 3x (Data.org), 75-77% (LinkedIn), and Microsoft's finding that GraphRAG enables answering entirely new question types. He demonstrates Neo4j's Knowledge Graph Builder, which auto-generates graphs from PDFs, Wikipedia, and YouTube, making graph creation accessible. Eifrem frames this as the next evolution in search after PageRank and Google's knowledge graph, urging developers to adopt GraphRAG for richer context and better AI outcomes.