Anchoring Enterprise GenAI with Knowledge Graphs: Jonathan Lowe (Pfizer), Stephen Chin (Neo4j)
Apr 7, 2025 · 20:59
Stephen Chin (Neo4j) and Jonathan Lowe (Pfizer) explain how Pfizer uses knowledge graphs with GraphRAG to accelerate drug manufacturing technology transfer, cutting time from years to weeks. They argue graph databases provide superior accuracy and explainability over vector-only RAG, crucial for life-saving drugs. Jonathan details navigating organizational silos in a 100,000-person company, from C-suite taglines to client partners demanding cost savings. Gartner's prediction of 30% GenAI project failure is addressed with a concrete business case: manufacturing worker tenure plunged from 20 to 3 years, making AI essential to capture lost expertise. The architecture combines vector and graph retrieval to deliver contextually relevant, auditable answers, reducing data consolidation from three months to three weeks.
