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Shipping AI That Works: An Evaluation Framework for PMs – Aman Khan, Arize

Dec 26, 2025 · 1:26:16

Aman Khan, AI PM at Arize, presents a framework for product managers to evaluate LLM-powered products beyond gut-feel 'vibe checks.' He demonstrates building an AI trip planner with multi-agent LangGraph, then using Arize's tracing and prompt playground to iterate on prompts. Khan shows how to create datasets from production traces, run A/B experiments on prompts, and use LLM-as-a-judge evals for friendliness and discount offers, comparing against human labels to refine evaluators. He argues evals are the new requirements docs, enabling PMs to own the product experience by writing acceptance criteria as eval datasets. The talk covers building eval teams, handling variance with temperature settings, and continuously improving golden datasets with hard examples, citing real-world analogies from self-driving cars at Cruise.

Transforming search and discovery using LLMs — Tejaswi & Vinesh, Instacart

Jul 16, 2025 · 21:10

Vinesh Gudla and Tejaswi Tenneti from Instacart detail how they use LLMs to overhaul search and discovery. They address challenges with conventional search: broad queries suffer cold start, tail queries lack engagement data. Using LLMs with Instacart's domain knowledge—e.g., top-converting categories as context—they improved precision by 18 percentage points and recall by 70% for tail queries, and cut zero-result queries. For discovery, LLMs generate complementary/substitute items; but pure LLM suggestions like 'chicken' for 'protein' missed user intent, so they augmented prompts with behavioral data (top categories, subsequent queries) to boost engagement and revenue. They use a hybrid approach: pre-compute offline for head/torso, distilled Llama 8B for long-tail, and LLMs as judges for evaluation. Key takeaways: combining LLM world knowledge with domain-specific data is critical, and evaluation is as hard as generation.

Recsys Keynote: Improving Recommendation Systems & Search in the Age of LLMs - Eugene Yan, Amazon

Jul 16, 2025 · 20:54

Eugene Yan's keynote presents three innovations for recommendation systems: Semantic IDs, LLM-augmented data, and unified models. Kuaishou’s trainable multimodal Semantic IDs increased cold-start coverage by 3.6% and velocity by 3.5% by clustering content embeddings. Indeed used GPT-4 fine-tuning and distillation to filter bad job recommendations, reducing bad recs by 20% while boosting application rate 4% and cutting unsubscribes 5%. Spotify’s LLM-generated exploratory search queries drove a 9% increase in exploratory queries for new categories like podcasts. Netflix’s Unicorn unified ranker matched or exceeded specialized models across search and recommendations, while Etsy’s unified embeddings with a quality vector achieved a 2.6% sitewide conversion lift and 5% more search purchases.

Building a 10 person unicorn - Max Brodeur-Urbas, Gumloop

Jul 15, 2025 · 12:03

Max Brodeur-Urbas, founder of Gumloop, explains how his company scaled to millions in ARR as a team of two that raised a Series A and grew to only nine people, by being super picky in hiring, using product-led hiring where customers like those from Instacart and Webflow join the team, and requiring work trials such as hacking together in Airbnbs. They eliminate almost all meetings to give engineers deep focus time and automate every internal process with Gumloop itself, from customer research reports to chatbot monitoring. Culture-wise, they balance intense 45-minute shipping challenges with fun retreats and a public company handbook. Brodeur-Urbas argues that every hire must be a no-brainer, and small teams can outpace larger ones by avoiding meetings and leveraging AI tools.

Why Agent Engineering — swyx

Mar 24, 2025 · 11:45

Swyx argues that 2025 is the year of agent engineering, pivoting the AI Engineer Summit to focus exclusively on agents and explaining why agents are now viable due to advancements in reasoning, tool use, model diversity, and a 1000x cost reduction in GPT-4-level intelligence over 18 months. He highlights that OpenAI's ChatGPT grew 33% to 400M users in three months after shipping agentic O1 models, and projects it will reach 1B users by year-end. Swyx cites Simon Willison's crowdsourced definitions and OpenAI's new agent definition, while calling for a halt to demos of flight booking agents and Reddit astroturfing. He frames agent engineering as the evolution of AI engineering, distinct from MLE and software engineering, with practical use cases like coding and support agents having clear product-market fit.

How Zapier Builds AI Products and Features with the Help of Braintrust: Ankur Goyal & Olmo Maldonado

Nov 7, 2024 · 14:59

In this talk, Olmo Maldonado (Senior AI Engineer at Zapier) and Ankur Goyal (CEO of Braintrust) explain how Zapier uses Braintrust's evaluation and observability platform to build and improve AI features like AI Zap Builder and Copilot. They moved from 7 manual unit tests to over 800 automated evals, improving accuracy by nearly 300%. Braintrust's tracing capabilities let them dissect Copilot's multi-tool agent performance, leading them to adopt GPT-4 Turbo for the message router despite latency trade-offs. When switching to GPT-4.0 caused a regression below 80% scores, they diagnosed the issue via evals—GPT-4.0 was ignoring system prompts—and fixed it by relaxing prompt engineering and adjusting tool choices, recovering accuracy and cutting response time from 14 to 3 seconds. The episode details how eval-driven development and observability enable rapid iteration and reliable AI products at scale.