Why Your Agent Disagrees With Itself (And What To Do About It) - Diane Lin, Datadog
Jul 20, 2026 · 25:38
Diane Lin, Tech Lead at Datadog, argues that AI agent inconsistency is not a model failure but a signal of ambiguous data near the decision boundary, known as the gray zone. She presents a workflow combining active learning with semantic memory (domain policies) and episodic memory (past similar cases) to automatically identify flip-flopping outputs, focus human review, and continuously adapt agents without expensive fine-tuning. In a real experiment with 93 cybersecurity alerts, 25% initially flip-flopped; episodic memory reduced that to 10%, with the remainder resolved via human review and policy clarification. Lin emphasizes treating each disagreement as an opportunity to clarify labels and policies, building trustworthy, customer-adaptive agents.
