Lessons from Trillion Token Deployments at Fortune 500s — Alessandro Cappelli, Adaptive ML
May 12, 2026 · 18:35
Alessandro Cappelli, co-founder of Adaptive ML, argues that 95% of GenAI pilots fail to reach production because they rely on proprietary models or instruction fine-tuning, which lack systematic feedback integration. Reinforcement learning (RL) is the only post-training technique that mathematically incorporates defects, business metrics, and production signals to continuously improve models. RL enables smaller, cheaper, faster models that enterprises can own—critical for scaling use cases like AT&T’s transcript summarization or Manulife’s agents. For agents, RL naturally fits because it was designed for environments; synthetic data is generated as a byproduct of environment training, not a prerequisite. Reward signals come from business KPIs (e.g., containment rate) or LLM judges defined by human rubrics in hours, not weeks. Adaptive ML’s Adaptive Engine abstracts away RL complexity (orchestrating four models for PPO) and provides pre-built recipes to industrialize model deployment.
